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If you only give back what you get from other people, you're not giving as much as you can.

Ron Kaufman

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Ron Kaufman
Culture
Give
Back
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A scattered effort is a poor effort.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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The first step to delighting your customers is being there when they need you.
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Every service problem is as an opportunity to show you care.
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If your customers are demanding, be thankful.
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Greatness is not how you feel, it's how you make others feel.
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Make your upper limit, no limit.
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Your profits reflect the success of your customers.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Tend your own garden: savor the blossoms, trim the weeds.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Preparation is good, but customers need results.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Unlimited efforts can produce unlimited results.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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What you want to be defines what you become.
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Silent customers can be deadly. Encourage them to complain.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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