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If you only give back what you get from other people, you're not giving as much as you can.

Ron Kaufman

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Ron Kaufman
Give
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Quality is a choice. Choose to make it better.
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Your promise means more than the words you use to give it.
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Q: When you are already in the lead, how do you to stay ahead?
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Procrastination is the beginning of poor performance.
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How much good can you do today? How much love can you give? How much care and kind attention?
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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You can't always hire great service providers, but you can create them.
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If you turn your back on a customer, you turn your back on success.
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Make your service systems so strong that everyone looks like a genius.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Unlimited efforts can produce unlimited results.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Preparation is good, but customers need results.
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Even a tiny step is one step closer to where you are going.
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Never rest on past success. Create something better.
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Compromise in your arguments, not in your expectations.
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Life is not a solitary activity. Live well by living for others.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Crossing barriers can be as simple as a smile.
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