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If you only give back what you get from other people, you're not giving as much as you can.

Ron Kaufman

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Ron Kaufman
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Quality is a choice. Choose to make it better.
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Tend your own garden: savor the blossoms, trim the weeds.
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Unlimited efforts can produce unlimited results.
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Compromise in your arguments, not in your expectations.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Reaching out takes nothing more than a smile.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Quality is more than a promise, it's genuine performance.
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Preparation clears a pathway for success.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Don't let doing enough be good enough.
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