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Crossing barriers can be as simple as a smile.
Ron Kaufman
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Ron Kaufman
Crossing
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When the customer makes contact, he does not want a quote. He wants a commitment.
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If your customers are demanding, be thankful.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Make your upper limit, no limit.
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Reaching out takes nothing more than a smile.
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The only way to go further than you've been is to take an extra step.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Even a tiny step is one step closer to where you are going.
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Tend your own garden: savor the blossoms, trim the weeds.
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Don't let doing enough be good enough.
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You can't always hire great service providers, but you can create them.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Be confident enough to encourage confidence in others.
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