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Crossing barriers can be as simple as a smile.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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The first step to delighting your customers is being there when they need you.
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If you were a customer, would you come back to buy your products or services?
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The bottom line is a by-product of taking care of your main product - your customers.
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Make your service systems so strong that everyone looks like a genius.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Every service problem is as an opportunity to show you care.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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The most valuable person is the one who cherishes the value in others.
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Convince people and you win their minds. Inspire people and you win their hearts.
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You can't find what doesn't exist, but you can create it.
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Service skills are the foundation for your success.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Always do what you can do instead of worrying about what you can't.
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The only way to go further than you've been is to take an extra step.
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Even a tiny step is one step closer to where you are going.
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Good customers want good quality service. Great customers want it even more.
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