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The right measure is not how many customers you've got, but how closely you hold them.

Ron Kaufman

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Ron Kaufman
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Closely
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The first step to delighting your customers is being there when they need you.
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Enjoy your work so that others may enjoy the results.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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First be effective and then be efficient.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Service is taking action to create value for someone else.
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Let today's strong performance be your starting point for tomorrow.
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Crossing barriers can be as simple as a smile.
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When you see the need, take the action.
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Tend your own garden: savor the blossoms, trim the weeds.
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Plans turn promises into results and dreams into realities.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Your approval gives others the confidence to serve, to learn, to try.
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Silent customers can be deadly. Encourage them to complain.
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Making an honest mistake is acceptable. Failing to fix it is not.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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The most valuable person is the one who cherishes the value in others.
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