Quote

The right measure is not how many customers you've got, but how closely you hold them.

Ron Kaufman

Change background

T
T
T

Change font

TAGS & TOPICS

Ron Kaufman
Customers
Measure
Hold
Culture
Right
Many
Closely

More quotes by Ron Kaufman

Image
If you turn your back on a customer, you turn your back on success.
Ron Kaufman
Image
Your promise means more than the words you use to give it.
Ron Kaufman
Image
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman
Image
Making an honest mistake is acceptable. Failing to fix it is not.
Ron Kaufman
Image
Every service problem is as an opportunity to show you care.
Ron Kaufman
Image
Never rest on past success. Create something better.
Ron Kaufman
Image
Q: When you are already in the lead, how do you to stay ahead?
Ron Kaufman
Image
Be confident enough to encourage confidence in others.
Ron Kaufman
Image
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Ron Kaufman
Image
Make your service systems so strong that everyone looks like a genius.
Ron Kaufman
Image
When the customer makes contact, he does not want a quote. He wants a commitment.
Ron Kaufman
Image
You are as important as you make others feel.
Ron Kaufman
Image
What you want to be defines what you become.
Ron Kaufman
Image
Industry jargon may not be a language your customer understands.
Ron Kaufman
Image
Preparation is good, but customers need results.
Ron Kaufman
Image
The starting point is always now. The end is up to you.
Ron Kaufman
Image
Silent customers can be deadly. Encourage them to complain.
Ron Kaufman
Image
Your profits reflect the success of your customers.
Ron Kaufman
Image
The only way to go further than you've been is to take an extra step.
Ron Kaufman
Image
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Ron Kaufman