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The right measure is not how many customers you've got, but how closely you hold them.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Crossing barriers can be as simple as a smile.
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Service is taking action to create value for someone else.
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What you want to be defines what you become.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Always aim for 100 percent and you'll always know where to improve.
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When you see the need, take the action.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Focus not on who you are, but on what you can do for others.
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Always do what you can do instead of worrying about what you can't.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Making an honest mistake is acceptable. Failing to fix it is not.
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The first step to delighting your customers is being there when they need you.
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Tend your own garden: savor the blossoms, trim the weeds.
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If your customers are demanding, be thankful.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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If you were a customer, would you come back to buy your products or services?
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If you want to be the best, find the best in others.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Be confident enough to encourage confidence in others.
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