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The right measure is not how many customers you've got, but how closely you hold them.

Ron Kaufman

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Ron Kaufman
Many
Closely
Customers
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Always trust people and they may let you down. Always distrust people and you have let them down.
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The bottom line is a by-product of taking care of your main product - your customers.
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Your profits reflect the success of your customers.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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First be effective and then be efficient.
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When you see the need, take the action.
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Preparation clears a pathway for success.
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Silent customers can be deadly. Encourage them to complain.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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The starting point is always now. The end is up to you.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Focus not on who you are, but on what you can do for others.
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Quality is a choice. Choose to make it better.
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Making an honest mistake is acceptable. Failing to fix it is not.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Always do what you can do instead of worrying about what you can't.
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What does your product really mean to the people who buy it?
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The shelter of excuses has a leaky roof.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Always aim for 100 percent and you'll always know where to improve.
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