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The right measure is not how many customers you've got, but how closely you hold them.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
The starting point is always now. The end is up to you.
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Your promise means more than the words you use to give it.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Life is not a solitary activity. Live well by living for others.
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If you wait until you have to change, you may have waited too long.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Silent customers can be deadly. Encourage them to complain.
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Enjoy your work so that others may enjoy the results.
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You can't always hire great service providers, but you can create them.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Don't just talk about it, do it.
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Service skills are the foundation for your success.
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Q: When you are already in the lead, how do you to stay ahead?
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If your customers are demanding, be thankful.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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The most valuable person is the one who cherishes the value in others.
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If you were a customer, would you come back to buy your products or services?
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Quality is more than a promise, it's genuine performance.
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