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The right measure is not how many customers you've got, but how closely you hold them.

Ron Kaufman

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Ron Kaufman
Hold
Culture
Right
Many
Closely
Customers
Measure

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Let today's strong performance be your starting point for tomorrow.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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What does your product really mean to the people who buy it?
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The most valuable person is the one who cherishes the value in others.
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The starting point is always now. The end is up to you.
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Be confident enough to encourage confidence in others.
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Quality is a choice. Choose to make it better.
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When your staff are 'information-rich', their information can make you rich!
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Make your upper limit, no limit.
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Your approval gives others the confidence to serve, to learn, to try.
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Giving great service requires the right people and the right service tools.
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Even a tiny step is one step closer to where you are going.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Focus not on who you are, but on what you can do for others.
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Your profits reflect the success of your customers.
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If you only give back what you get from other people, you're not giving as much as you can.
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