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The right measure is not how many customers you've got, but how closely you hold them.

Ron Kaufman

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Ron Kaufman
Closely
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Greatness is not how you feel, it's how you make others feel.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Service is taking action to create value for someone else.
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Quality is a choice. Choose to make it better.
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Never rest on past success. Create something better.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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The shelter of excuses has a leaky roof.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Preparation clears a pathway for success.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Convince people and you win their minds. Inspire people and you win their hearts.
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You can't find what doesn't exist, but you can create it.
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Focus not on who you are, but on what you can do for others.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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What does your product really mean to the people who buy it?
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A scattered effort is a poor effort.
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If your customers are demanding, be thankful.
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