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The right measure is not how many customers you've got, but how closely you hold them.

Ron Kaufman

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Ron Kaufman
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If you only give back what you get from other people, you're not giving as much as you can.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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You can't always hire great service providers, but you can create them.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Your approval gives others the confidence to serve, to learn, to try.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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When your staff are 'information-rich', their information can make you rich!
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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If you wait until you have to change, you may have waited too long.
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Enjoy your work so that others may enjoy the results.
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The true measure of what you put in, is what's received on the other end.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Tend your own garden: savor the blossoms, trim the weeds.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Preparation is good, but customers need results.
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Industry jargon may not be a language your customer understands.
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