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The right measure is not how many customers you've got, but how closely you hold them.

Ron Kaufman

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Ron Kaufman
Customers
Measure
Hold
Culture
Right
Many
Closely

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You can't always hire great service providers, but you can create them.
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Even a tiny step is one step closer to where you are going.
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If you were a customer, would you come back to buy your products or services?
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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A great leader makes what is visible in their mind, visible to all.
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If your customers are demanding, be thankful.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Meeting expectations is good. Exceeding expectations is better.
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Your promise means more than the words you use to give it.
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Plans turn promises into results and dreams into realities.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The most valuable person is the one who cherishes the value in others.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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