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The right measure is not how many customers you've got, but how closely you hold them.

Ron Kaufman

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Ron Kaufman
Customers
Measure
Hold
Culture
Right
Many
Closely

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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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If you want to be the best, find the best in others.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Industry jargon may not be a language your customer understands.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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What you want to be defines what you become.
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Good customers want good quality service. Great customers want it even more.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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The first step to delighting your customers is being there when they need you.
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You can't find what doesn't exist, but you can create it.
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The shelter of excuses has a leaky roof.
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Service is taking action to create value for someone else.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Preparation clears a pathway for success.
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Make your service systems so strong that everyone looks like a genius.
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When your staff are 'information-rich', their information can make you rich!
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The only way to go further than you've been is to take an extra step.
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