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Always do what you can do instead of worrying about what you can't.

Ron Kaufman

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Ron Kaufman
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Make your service systems so strong that everyone looks like a genius.
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Compromise in your arguments, not in your expectations.
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Your approval gives others the confidence to serve, to learn, to try.
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The first step to delighting your customers is being there when they need you.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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If you turn your back on a customer, you turn your back on success.
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