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Always do what you can do instead of worrying about what you can't.
Ron Kaufman
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Ron Kaufman
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What does your product really mean to the people who buy it?
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If your customers are demanding, be thankful.
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The only way to go further than you've been is to take an extra step.
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Meeting expectations is good. Exceeding expectations is better.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Your promise means more than the words you use to give it.
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Making an honest mistake is acceptable. Failing to fix it is not.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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You are as important as you make others feel.
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The true measure of what you put in, is what's received on the other end.
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If you only give back what you get from other people, you're not giving as much as you can.
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Silent customers can be deadly. Encourage them to complain.
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The starting point is always now. The end is up to you.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Intelligence is useful. Energy is valuable. Integrity is essential.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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The bottom line is a by-product of taking care of your main product - your customers.
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When your staff are 'information-rich', their information can make you rich!
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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