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Always do what you can do instead of worrying about what you can't.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Giving great service requires the right people and the right service tools.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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A great leader makes what is visible in their mind, visible to all.
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You are as important as you make others feel.
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Meeting expectations is good. Exceeding expectations is better.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Focus not on who you are, but on what you can do for others.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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How much good can you do today? How much love can you give? How much care and kind attention?
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Silent customers can be deadly. Encourage them to complain.
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Tend your own garden: savor the blossoms, trim the weeds.
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Let today's strong performance be your starting point for tomorrow.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Don't let doing enough be good enough.
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Never rest on past success. Create something better.
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Q: When you are already in the lead, how do you to stay ahead?
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Quality is more than a promise, it's genuine performance.
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