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The starting point is always now. The end is up to you.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Be confident enough to encourage confidence in others.
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Q: When you are already in the lead, how do you to stay ahead?
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Greatness is not how you feel, it's how you make others feel.
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Tend your own garden: savor the blossoms, trim the weeds.
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Meeting expectations is good. Exceeding expectations is better.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Preparation is good, but customers need results.
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Good customers want good quality service. Great customers want it even more.
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Service is taking action to create value for someone else.
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Customers pay a price, but they remember the value.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Let today's strong performance be your starting point for tomorrow.
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Even a tiny step is one step closer to where you are going.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Testimonials describe what has been, and are a promise of what is to come.
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The shelter of excuses has a leaky roof.
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Your promise means more than the words you use to give it.
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