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The starting point is always now. The end is up to you.
Ron Kaufman
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Ron Kaufman
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The shelter of excuses has a leaky roof.
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Every service problem is as an opportunity to show you care.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Are you moving forward, or just moving?
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Always aim for 100 percent and you'll always know where to improve.
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Tend your own garden: savor the blossoms, trim the weeds.
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Customers pay a price, but they remember the value.
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Never rest on past success. Create something better.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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A scattered effort is a poor effort.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Your approval gives others the confidence to serve, to learn, to try.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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If you want to be the best, find the best in others.
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