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The starting point is always now. The end is up to you.

Ron Kaufman

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Ron Kaufman
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Are you moving forward, or just moving?
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Let today's strong performance be your starting point for tomorrow.
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Never rest on past success. Create something better.
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Making an honest mistake is acceptable. Failing to fix it is not.
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What you want to be defines what you become.
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Reaching out takes nothing more than a smile.
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Industry jargon may not be a language your customer understands.
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Focus not on who you are, but on what you can do for others.
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You can't stop change. Don't let it stop you.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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First be effective and then be efficient.
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Even a tiny step is one step closer to where you are going.
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You can't find what doesn't exist, but you can create it.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Crossing barriers can be as simple as a smile.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Preparation clears a pathway for success.
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No one ever delighted a customer by being 'good enough'.
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