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Without commitment, no price will be low enough. With commitment, no price will be too high.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
The right measure is not how many customers you've got, but how closely you hold them.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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If you were a customer, would you come back to buy your products or services?
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Silent customers can be deadly. Encourage them to complain.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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You can't stop change. Don't let it stop you.
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Testimonials describe what has been, and are a promise of what is to come.
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Making an honest mistake is acceptable. Failing to fix it is not.
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The most valuable person is the one who cherishes the value in others.
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Even a tiny step is one step closer to where you are going.
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Quality is more than a promise, it's genuine performance.
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Crossing barriers can be as simple as a smile.
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Your profits reflect the success of your customers.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Always aim for 100 percent and you'll always know where to improve.
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Every service problem is as an opportunity to show you care.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Giving great service requires the right people and the right service tools.
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