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Without commitment, no price will be low enough. With commitment, no price will be too high.
Ron Kaufman
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Ron Kaufman
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The only way to go further than you've been is to take an extra step.
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How much good can you do today? How much love can you give? How much care and kind attention?
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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If you were a customer, would you come back to buy your products or services?
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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A scattered effort is a poor effort.
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The first step to delighting your customers is being there when they need you.
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Your profits reflect the success of your customers.
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If you turn your back on a customer, you turn your back on success.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Quality is a choice. Choose to make it better.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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