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Without commitment, no price will be low enough. With commitment, no price will be too high.
Ron Kaufman
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Ron Kaufman
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Your approval gives others the confidence to serve, to learn, to try.
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The bottom line is a by-product of taking care of your main product - your customers.
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If you only give back what you get from other people, you're not giving as much as you can.
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Compromise in your arguments, not in your expectations.
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Service is taking action to create value for someone else.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Customers pay a price, but they remember the value.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Good customers want good quality service. Great customers want it even more.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Enjoy your work so that others may enjoy the results.
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Don't let doing enough be good enough.
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Q: When you are already in the lead, how do you to stay ahead?
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