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When the customer makes contact, he does not want a quote. He wants a commitment.

Ron Kaufman

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Ron Kaufman
Customers
Contact
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Customer

More quotes by Ron Kaufman

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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Service skills are the foundation for your success.
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Tend your own garden: savor the blossoms, trim the weeds.
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If you only give back what you get from other people, you're not giving as much as you can.
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Don't let doing enough be good enough.
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Giving great service requires the right people and the right service tools.
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If you turn your back on a customer, you turn your back on success.
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Crossing barriers can be as simple as a smile.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Your profits reflect the success of your customers.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Focus not on who you are, but on what you can do for others.
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The right measure is not how many customers you've got, but how closely you hold them.
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Let today's strong performance be your starting point for tomorrow.
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Service is taking action to create value for someone else.
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Convince people and you win their minds. Inspire people and you win their hearts.
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You can't find what doesn't exist, but you can create it.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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The most valuable person is the one who cherishes the value in others.
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