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When the customer makes contact, he does not want a quote. He wants a commitment.

Ron Kaufman

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Ron Kaufman
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Customer
Customers
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Commitment
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More quotes by Ron Kaufman

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A scattered effort is a poor effort.
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Preparation is good, but customers need results.
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A great leader makes what is visible in their mind, visible to all.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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The bottom line is a by-product of taking care of your main product - your customers.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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The first step to delighting your customers is being there when they need you.
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Focus not on who you are, but on what you can do for others.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Preparation clears a pathway for success.
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You can't stop change. Don't let it stop you.
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The most valuable person is the one who cherishes the value in others.
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If you turn your back on a customer, you turn your back on success.
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Service skills are the foundation for your success.
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First be effective and then be efficient.
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Are you moving forward, or just moving?
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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You can't always hire great service providers, but you can create them.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Greatness is not how you feel, it's how you make others feel.
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