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When the customer makes contact, he does not want a quote. He wants a commitment.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
You can't stop change. Don't let it stop you.
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Even a tiny step is one step closer to where you are going.
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Never rest on past success. Create something better.
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Testimonials describe what has been, and are a promise of what is to come.
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Tend your own garden: savor the blossoms, trim the weeds.
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Meeting expectations is good. Exceeding expectations is better.
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What you want to be defines what you become.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Good customers want good quality service. Great customers want it even more.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Procrastination is the beginning of poor performance.
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Be confident enough to encourage confidence in others.
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Enjoy your work so that others may enjoy the results.
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If you want to be the best, find the best in others.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Preparation clears a pathway for success.
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No one ever delighted a customer by being 'good enough'.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman
