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When the customer makes contact, he does not want a quote. He wants a commitment.

Ron Kaufman

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Ron Kaufman
Contact
Commitment
Wants
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Customer
Customers

More quotes by Ron Kaufman

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The starting point is always now. The end is up to you.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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You can't always hire great service providers, but you can create them.
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Testimonials describe what has been, and are a promise of what is to come.
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Every service problem is as an opportunity to show you care.
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Crossing barriers can be as simple as a smile.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Make your upper limit, no limit.
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Q: When you are already in the lead, how do you to stay ahead?
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A scattered effort is a poor effort.
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If you were a customer, would you come back to buy your products or services?
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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A great leader makes what is visible in their mind, visible to all.
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Tend your own garden: savor the blossoms, trim the weeds.
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Giving great service requires the right people and the right service tools.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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If you want to be the best, find the best in others.
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Reaching out takes nothing more than a smile.
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