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When the customer makes contact, he does not want a quote. He wants a commitment.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Your profits reflect the success of your customers.
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Service is taking action to create value for someone else.
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Make your upper limit, no limit.
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The shelter of excuses has a leaky roof.
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When you see the need, take the action.
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The first step to delighting your customers is being there when they need you.
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Crossing barriers can be as simple as a smile.
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Enjoy your work so that others may enjoy the results.
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Life is not a solitary activity. Live well by living for others.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Make your service systems so strong that everyone looks like a genius.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Preparation is good, but customers need results.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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First be effective and then be efficient.
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The only way to go further than you've been is to take an extra step.
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Never rest on past success. Create something better.
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