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When the customer makes contact, he does not want a quote. He wants a commitment.

Ron Kaufman

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Ron Kaufman
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Customer
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Commitment
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More quotes by Ron Kaufman

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Making an honest mistake is acceptable. Failing to fix it is not.
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Are you moving forward, or just moving?
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Preparation clears a pathway for success.
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Let today's strong performance be your starting point for tomorrow.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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No one ever delighted a customer by being 'good enough'.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Always do what you can do instead of worrying about what you can't.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Crossing barriers can be as simple as a smile.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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The starting point is always now. The end is up to you.
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Q: When you are already in the lead, how do you to stay ahead?
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If your customers are demanding, be thankful.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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A great leader makes what is visible in their mind, visible to all.
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Industry jargon may not be a language your customer understands.
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First be effective and then be efficient.
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The first step to delighting your customers is being there when they need you.
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