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When the customer makes contact, he does not want a quote. He wants a commitment.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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You can't always hire great service providers, but you can create them.
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A scattered effort is a poor effort.
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If your customers are demanding, be thankful.
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Making an honest mistake is acceptable. Failing to fix it is not.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Unlimited efforts can produce unlimited results.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Quality is more than a promise, it's genuine performance.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Greatness is not how you feel, it's how you make others feel.
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No one ever delighted a customer by being 'good enough'.
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Service skills are the foundation for your success.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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You are as important as you make others feel.
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Preparation is good, but customers need results.
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What does your product really mean to the people who buy it?
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Testimonials describe what has been, and are a promise of what is to come.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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