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A great leader makes what is visible in their mind, visible to all.

Ron Kaufman

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Ron Kaufman
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Make your upper limit, no limit.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Let today's strong performance be your starting point for tomorrow.
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Always do what you can do instead of worrying about what you can't.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The most valuable person is the one who cherishes the value in others.
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The first step to delighting your customers is being there when they need you.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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The right measure is not how many customers you've got, but how closely you hold them.
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Q: When you are already in the lead, how do you to stay ahead?
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A scattered effort is a poor effort.
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Never rest on past success. Create something better.
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You can't always hire great service providers, but you can create them.
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If you were a customer, would you come back to buy your products or services?
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Giving great service requires the right people and the right service tools.
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