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A great leader makes what is visible in their mind, visible to all.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Exceeding expectations is where satisfaction ends and loyalty begins.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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If you only give back what you get from other people, you're not giving as much as you can.
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What does your product really mean to the people who buy it?
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The right measure is not how many customers you've got, but how closely you hold them.
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You can't always hire great service providers, but you can create them.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Preparation is good, but customers need results.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Your profits reflect the success of your customers.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Never rest on past success. Create something better.
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You are as important as you make others feel.
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Always do what you can do instead of worrying about what you can't.
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Testimonials describe what has been, and are a promise of what is to come.
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A scattered effort is a poor effort.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Silent customers can be deadly. Encourage them to complain.
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