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A great leader makes what is visible in their mind, visible to all.

Ron Kaufman

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Ron Kaufman
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Are you moving forward, or just moving?
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Q: When you are already in the lead, how do you to stay ahead?
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Customers pay a price, but they remember the value.
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Enjoy your work so that others may enjoy the results.
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Your approval gives others the confidence to serve, to learn, to try.
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Reaching out takes nothing more than a smile.
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Plans turn promises into results and dreams into realities.
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Testimonials describe what has been, and are a promise of what is to come.
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When you see the need, take the action.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Quality is more than a promise, it's genuine performance.
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Procrastination is the beginning of poor performance.
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The right measure is not how many customers you've got, but how closely you hold them.
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The true measure of what you put in, is what's received on the other end.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Focus not on who you are, but on what you can do for others.
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When your staff are 'information-rich', their information can make you rich!
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Don't let doing enough be good enough.
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A scattered effort is a poor effort.
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