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A great leader makes what is visible in their mind, visible to all.

Ron Kaufman

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Ron Kaufman
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Testimonials describe what has been, and are a promise of what is to come.
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Always aim for 100 percent and you'll always know where to improve.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Tend your own garden: savor the blossoms, trim the weeds.
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Good customers want good quality service. Great customers want it even more.
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Greatness is not how you feel, it's how you make others feel.
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Procrastination is the beginning of poor performance.
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Customers pay a price, but they remember the value.
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The bottom line is a by-product of taking care of your main product - your customers.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Your profits reflect the success of your customers.
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The most valuable person is the one who cherishes the value in others.
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Meeting expectations is good. Exceeding expectations is better.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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