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A great leader makes what is visible in their mind, visible to all.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Your approval gives others the confidence to serve, to learn, to try.
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Don't just talk about it, do it.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Enjoy your work so that others may enjoy the results.
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Make your upper limit, no limit.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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The right measure is not how many customers you've got, but how closely you hold them.
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When you see the need, take the action.
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Quality is more than a promise, it's genuine performance.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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The shelter of excuses has a leaky roof.
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Meeting expectations is good. Exceeding expectations is better.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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When your staff are 'information-rich', their information can make you rich!
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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If you want to be the best, find the best in others.
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Don't let doing enough be good enough.
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The first step to delighting your customers is being there when they need you.
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