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A great leader makes what is visible in their mind, visible to all.

Ron Kaufman

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Ron Kaufman
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Every service problem is as an opportunity to show you care.
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Preparation is good, but customers need results.
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Giving great service requires the right people and the right service tools.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Quality is more than a promise, it's genuine performance.
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Service is taking action to create value for someone else.
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You can't find what doesn't exist, but you can create it.
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Preparation clears a pathway for success.
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Meeting expectations is good. Exceeding expectations is better.
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Focus not on who you are, but on what you can do for others.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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If you wait until you have to change, you may have waited too long.
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What you want to be defines what you become.
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Enjoy your work so that others may enjoy the results.
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The shelter of excuses has a leaky roof.
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When you see the need, take the action.
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Good customers want good quality service. Great customers want it even more.
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Don't let doing enough be good enough.
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You can't stop change. Don't let it stop you.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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