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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Testimonials describe what has been, and are a promise of what is to come.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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You are as important as you make others feel.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Life is not a solitary activity. Live well by living for others.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Exceeding expectations is where satisfaction ends and loyalty begins.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Always aim for 100 percent and you'll always know where to improve.
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Let today's strong performance be your starting point for tomorrow.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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The bottom line is a by-product of taking care of your main product - your customers.
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Procrastination is the beginning of poor performance.
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If your customers are demanding, be thankful.
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Industry jargon may not be a language your customer understands.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Enjoy your work so that others may enjoy the results.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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