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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.

Ron Kaufman

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Ron Kaufman
May
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Trying
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Culture

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Make your upper limit, no limit.
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Greatness is not how you feel, it's how you make others feel.
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Let today's strong performance be your starting point for tomorrow.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Procrastination is the beginning of poor performance.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Your promise means more than the words you use to give it.
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Always aim for 100 percent and you'll always know where to improve.
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The most valuable person is the one who cherishes the value in others.
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What you want to be defines what you become.
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Don't let doing enough be good enough.
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When your staff are 'information-rich', their information can make you rich!
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If you only give back what you get from other people, you're not giving as much as you can.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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If you wait until you have to change, you may have waited too long.
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Reaching out takes nothing more than a smile.
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You can't find what doesn't exist, but you can create it.
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