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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
Ron Kaufman
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Quality is a choice. Choose to make it better.
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Make your upper limit, no limit.
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Good customers want good quality service. Great customers want it even more.
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Making an honest mistake is acceptable. Failing to fix it is not.
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The starting point is always now. The end is up to you.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Focus not on who you are, but on what you can do for others.
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Meeting expectations is good. Exceeding expectations is better.
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Make your service systems so strong that everyone looks like a genius.
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When you see the need, take the action.
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First be effective and then be efficient.
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Preparation clears a pathway for success.
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If you were a customer, would you come back to buy your products or services?
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Every service problem is as an opportunity to show you care.
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The bottom line is a by-product of taking care of your main product - your customers.
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