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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.

Ron Kaufman

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Ron Kaufman
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Intelligence is useful. Energy is valuable. Integrity is essential.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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The first step to delighting your customers is being there when they need you.
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If you were a customer, would you come back to buy your products or services?
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When you see the need, take the action.
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Testimonials describe what has been, and are a promise of what is to come.
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Make your upper limit, no limit.
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Tend your own garden: savor the blossoms, trim the weeds.
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Q: When you are already in the lead, how do you to stay ahead?
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Are you moving forward, or just moving?
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Always aim for 100 percent and you'll always know where to improve.
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Focus not on who you are, but on what you can do for others.
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A great leader makes what is visible in their mind, visible to all.
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Don't let doing enough be good enough.
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If your customers are demanding, be thankful.
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Make your service systems so strong that everyone looks like a genius.
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When your staff are 'information-rich', their information can make you rich!
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You are as important as you make others feel.
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What you want to be defines what you become.
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