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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
Ron Kaufman
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Every service problem is as an opportunity to show you care.
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Even a tiny step is one step closer to where you are going.
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Life is not a solitary activity. Live well by living for others.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Good customers want good quality service. Great customers want it even more.
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Your promise means more than the words you use to give it.
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The only way to go further than you've been is to take an extra step.
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What you want to be defines what you become.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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