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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

Ron Kaufman

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Ron Kaufman
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Are you moving forward, or just moving?
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You can't stop change. Don't let it stop you.
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Make your service systems so strong that everyone looks like a genius.
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If your customers are demanding, be thankful.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Don't let doing enough be good enough.
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Reaching out takes nothing more than a smile.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Always aim for 100 percent and you'll always know where to improve.
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Convince people and you win their minds. Inspire people and you win their hearts.
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If you turn your back on a customer, you turn your back on success.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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