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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
Ron Kaufman
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Ron Kaufman
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The first step to delighting your customers is being there when they need you.
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Be confident enough to encourage confidence in others.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Always do what you can do instead of worrying about what you can't.
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Tend your own garden: savor the blossoms, trim the weeds.
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Preparation is good, but customers need results.
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A scattered effort is a poor effort.
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Make your service systems so strong that everyone looks like a genius.
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The only way to go further than you've been is to take an extra step.
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Quality is more than a promise, it's genuine performance.
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A great leader makes what is visible in their mind, visible to all.
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When you see the need, take the action.
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If you wait until you have to change, you may have waited too long.
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