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If you want to be the best, find the best in others.
Ron Kaufman
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More quotes by Ron Kaufman
The right measure is not how many customers you've got, but how closely you hold them.
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Be confident enough to encourage confidence in others.
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Are you moving forward, or just moving?
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When the customer makes contact, he does not want a quote. He wants a commitment.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Making an honest mistake is acceptable. Failing to fix it is not.
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Compromise in your arguments, not in your expectations.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Never rest on past success. Create something better.
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Life is not a solitary activity. Live well by living for others.
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Unlimited efforts can produce unlimited results.
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Silent customers can be deadly. Encourage them to complain.
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Don't let doing enough be good enough.
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No one ever delighted a customer by being 'good enough'.
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The most valuable person is the one who cherishes the value in others.
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Your promise means more than the words you use to give it.
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You can't find what doesn't exist, but you can create it.
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Greatness is not how you feel, it's how you make others feel.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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