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If you want to be the best, find the best in others.

Ron Kaufman

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More quotes by Ron Kaufman

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Things that are obvious don't need to be talked about. Things that are missing, do.
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Industry jargon may not be a language your customer understands.
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If you turn your back on a customer, you turn your back on success.
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Make your upper limit, no limit.
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Testimonials describe what has been, and are a promise of what is to come.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Q: When you are already in the lead, how do you to stay ahead?
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Making an honest mistake is acceptable. Failing to fix it is not.
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How much good can you do today? How much love can you give? How much care and kind attention?
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Don't just talk about it, do it.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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The first step to delighting your customers is being there when they need you.
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When you see the need, take the action.
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Preparation is good, but customers need results.
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Focus not on who you are, but on what you can do for others.
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Life is not a solitary activity. Live well by living for others.
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If you were a customer, would you come back to buy your products or services?
Ron Kaufman