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If you want to be the best, find the best in others.
Ron Kaufman
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Preparation is good, but customers need results.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Let today's strong performance be your starting point for tomorrow.
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Customers pay a price, but they remember the value.
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Be confident enough to encourage confidence in others.
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Good customers want good quality service. Great customers want it even more.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Procrastination is the beginning of poor performance.
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Service skills are the foundation for your success.
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Industry jargon may not be a language your customer understands.
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Focus not on who you are, but on what you can do for others.
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You can't stop change. Don't let it stop you.
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Q: When you are already in the lead, how do you to stay ahead?
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Are you moving forward, or just moving?
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Your profits reflect the success of your customers.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If you were a customer, would you come back to buy your products or services?
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