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If you want to be the best, find the best in others.
Ron Kaufman
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More quotes by Ron Kaufman
You can't find what doesn't exist, but you can create it.
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You can't always hire great service providers, but you can create them.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Let today's strong performance be your starting point for tomorrow.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Quality is a choice. Choose to make it better.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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When your staff are 'information-rich', their information can make you rich!
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No one ever delighted a customer by being 'good enough'.
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Your approval gives others the confidence to serve, to learn, to try.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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A scattered effort is a poor effort.
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Industry jargon may not be a language your customer understands.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Service is taking action to create value for someone else.
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Good customers want good quality service. Great customers want it even more.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Enjoy your work so that others may enjoy the results.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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