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If customers say you're just 'all right', you've not done enough, you've failed to delight.

Ron Kaufman

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Ron Kaufman
Customers
Delight
Culture
Done
Enough
Right
Failed

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Never rest on past success. Create something better.
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Convince people and you win their minds. Inspire people and you win their hearts.
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When you see the need, take the action.
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Tend your own garden: savor the blossoms, trim the weeds.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Crossing barriers can be as simple as a smile.
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Unlimited efforts can produce unlimited results.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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You can't always hire great service providers, but you can create them.
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The starting point is always now. The end is up to you.
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You are as important as you make others feel.
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Testimonials describe what has been, and are a promise of what is to come.
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Always do what you can do instead of worrying about what you can't.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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The first step to delighting your customers is being there when they need you.
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Q: When you are already in the lead, how do you to stay ahead?
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Life is not a solitary activity. Live well by living for others.
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If your customers are demanding, be thankful.
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Silent customers can be deadly. Encourage them to complain.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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