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If customers say you're just 'all right', you've not done enough, you've failed to delight.

Ron Kaufman

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Ron Kaufman
Failed
Customers
Delight
Culture
Done
Enough
Right

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Even a tiny step is one step closer to where you are going.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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The shelter of excuses has a leaky roof.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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The right measure is not how many customers you've got, but how closely you hold them.
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The first step to delighting your customers is being there when they need you.
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The most valuable person is the one who cherishes the value in others.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Tend your own garden: savor the blossoms, trim the weeds.
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Crossing barriers can be as simple as a smile.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Procrastination is the beginning of poor performance.
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Life is not a solitary activity. Live well by living for others.
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What you want to be defines what you become.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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First be effective and then be efficient.
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