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If your customers are demanding, be thankful.

Ron Kaufman

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Ron Kaufman
Demanding
Thankful
Customers
Culture

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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Are you moving forward, or just moving?
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Be confident enough to encourage confidence in others.
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No one ever delighted a customer by being 'good enough'.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Reaching out takes nothing more than a smile.
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Meeting expectations is good. Exceeding expectations is better.
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Convince people and you win their minds. Inspire people and you win their hearts.
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If you were a customer, would you come back to buy your products or services?
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Even a tiny step is one step closer to where you are going.
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Testimonials describe what has been, and are a promise of what is to come.
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When you see the need, take the action.
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Silent customers can be deadly. Encourage them to complain.
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You are as important as you make others feel.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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The bottom line is a by-product of taking care of your main product - your customers.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Your approval gives others the confidence to serve, to learn, to try.
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Service is taking action to create value for someone else.
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Your promise means more than the words you use to give it.
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