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If your customers are demanding, be thankful.
Ron Kaufman
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Ron Kaufman
Demanding
Thankful
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More quotes by Ron Kaufman
Convince people and you win their minds. Inspire people and you win their hearts.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Be confident enough to encourage confidence in others.
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Industry jargon may not be a language your customer understands.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Make your service systems so strong that everyone looks like a genius.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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The most valuable person is the one who cherishes the value in others.
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Silent customers can be deadly. Encourage them to complain.
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A scattered effort is a poor effort.
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Q: When you are already in the lead, how do you to stay ahead?
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When you see the need, take the action.
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Giving great service requires the right people and the right service tools.
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Service skills are the foundation for your success.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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How much good can you do today? How much love can you give? How much care and kind attention?
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What you want to be defines what you become.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If you wait until you have to change, you may have waited too long.
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