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If your customers are demanding, be thankful.

Ron Kaufman

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Ron Kaufman
Demanding
Thankful
Customers
Culture

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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Let today's strong performance be your starting point for tomorrow.
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If you turn your back on a customer, you turn your back on success.
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The shelter of excuses has a leaky roof.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Quality is more than a promise, it's genuine performance.
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Procrastination is the beginning of poor performance.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Your profits reflect the success of your customers.
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The bottom line is a by-product of taking care of your main product - your customers.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Silent customers can be deadly. Encourage them to complain.
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If you were a customer, would you come back to buy your products or services?
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The starting point is always now. The end is up to you.
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