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Testimonials describe what has been, and are a promise of what is to come.

Ron Kaufman

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Ron Kaufman
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More quotes by Ron Kaufman

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Don't just talk about it, do it.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Every service problem is as an opportunity to show you care.
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You can't find what doesn't exist, but you can create it.
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The only way to go further than you've been is to take an extra step.
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Even a tiny step is one step closer to where you are going.
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You are as important as you make others feel.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Customers pay a price, but they remember the value.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Procrastination is the beginning of poor performance.
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Are you moving forward, or just moving?
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If you turn your back on a customer, you turn your back on success.
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Tend your own garden: savor the blossoms, trim the weeds.
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When your staff are 'information-rich', their information can make you rich!
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Focus not on who you are, but on what you can do for others.
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The starting point is always now. The end is up to you.
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Crossing barriers can be as simple as a smile.
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Service skills are the foundation for your success.
Ron Kaufman