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Testimonials describe what has been, and are a promise of what is to come.

Ron Kaufman

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Ron Kaufman
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Testimonial

More quotes by Ron Kaufman

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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
Ron Kaufman
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Q: When you are already in the lead, how do you to stay ahead?
Ron Kaufman
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Ron Kaufman
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Meeting expectations is good. Exceeding expectations is better.
Ron Kaufman
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The right measure is not how many customers you've got, but how closely you hold them.
Ron Kaufman
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If you want to be the best, find the best in others.
Ron Kaufman
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First be effective and then be efficient.
Ron Kaufman
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If your customers are demanding, be thankful.
Ron Kaufman
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Your approval gives others the confidence to serve, to learn, to try.
Ron Kaufman
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Your promise means more than the words you use to give it.
Ron Kaufman
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The starting point is always now. The end is up to you.
Ron Kaufman
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Quality is more than a promise, it's genuine performance.
Ron Kaufman
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
Ron Kaufman
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman
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Silent customers can be deadly. Encourage them to complain.
Ron Kaufman
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Don't just talk about it, do it.
Ron Kaufman
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If you wait until you have to change, you may have waited too long.
Ron Kaufman
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When the customer makes contact, he does not want a quote. He wants a commitment.
Ron Kaufman
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What you want to be defines what you become.
Ron Kaufman