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Testimonials describe what has been, and are a promise of what is to come.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Life is not a solitary activity. Live well by living for others.
Ron Kaufman
Instead of just asking 'How did I do?' ask 'How can I do more?'
Ron Kaufman
If your customers are demanding, be thankful.
Ron Kaufman
When the customer makes contact, he does not want a quote. He wants a commitment.
Ron Kaufman
Greatness is not how you feel, it's how you make others feel.
Ron Kaufman
No one ever delighted a customer by being 'good enough'.
Ron Kaufman
Service is taking action to create value for someone else.
Ron Kaufman
Focus not on who you are, but on what you can do for others.
Ron Kaufman
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Ron Kaufman
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Ron Kaufman
Quality is more than a promise, it's genuine performance.
Ron Kaufman
Make your upper limit, no limit.
Ron Kaufman
Industry jargon may not be a language your customer understands.
Ron Kaufman
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Ron Kaufman
You can't always hire great service providers, but you can create them.
Ron Kaufman
Tend your own garden: savor the blossoms, trim the weeds.
Ron Kaufman
A great leader makes what is visible in their mind, visible to all.
Ron Kaufman
Don't let doing enough be good enough.
Ron Kaufman
The shelter of excuses has a leaky roof.
Ron Kaufman
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
Ron Kaufman