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If you were a customer, would you come back to buy your products or services?
Ron Kaufman
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Testimonials describe what has been, and are a promise of what is to come.
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When you see the need, take the action.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Preparation is good, but customers need results.
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Be confident enough to encourage confidence in others.
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Reaching out takes nothing more than a smile.
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Service is taking action to create value for someone else.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Don't let doing enough be good enough.
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Customers pay a price, but they remember the value.
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Preparation clears a pathway for success.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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A great leader makes what is visible in their mind, visible to all.
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What does your product really mean to the people who buy it?
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The first step to delighting your customers is being there when they need you.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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The bottom line is a by-product of taking care of your main product - your customers.
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Silent customers can be deadly. Encourage them to complain.
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Always do what you can do instead of worrying about what you can't.
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