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If you were a customer, would you come back to buy your products or services?
Ron Kaufman
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Ron Kaufman
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Don't let doing enough be good enough.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Service is taking action to create value for someone else.
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Reaching out takes nothing more than a smile.
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Compromise in your arguments, not in your expectations.
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Service skills are the foundation for your success.
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If you wait until you have to change, you may have waited too long.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Good customers want good quality service. Great customers want it even more.
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Crossing barriers can be as simple as a smile.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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If you turn your back on a customer, you turn your back on success.
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The first step to delighting your customers is being there when they need you.
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The bottom line is a by-product of taking care of your main product - your customers.
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If you want to be the best, find the best in others.
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What you want to be defines what you become.
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Preparation clears a pathway for success.
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Focus not on who you are, but on what you can do for others.
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When you see the need, take the action.
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The right measure is not how many customers you've got, but how closely you hold them.
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