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If you were a customer, would you come back to buy your products or services?
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Customers pay a price, but they remember the value.
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Even a tiny step is one step closer to where you are going.
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Always aim for 100 percent and you'll always know where to improve.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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The only way to go further than you've been is to take an extra step.
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Preparation is good, but customers need results.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Procrastination is the beginning of poor performance.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Quality is a choice. Choose to make it better.
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Industry jargon may not be a language your customer understands.
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What does your product really mean to the people who buy it?
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Compromise in your arguments, not in your expectations.
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Are you moving forward, or just moving?
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Service skills are the foundation for your success.
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You can't always hire great service providers, but you can create them.
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Enjoy your work so that others may enjoy the results.
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Make your upper limit, no limit.
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Don't just talk about it, do it.
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