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If you were a customer, would you come back to buy your products or services?
Ron Kaufman
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More quotes by Ron Kaufman
Service skills are the foundation for your success.
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Are you moving forward, or just moving?
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Greatness is not how you feel, it's how you make others feel.
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Preparation clears a pathway for success.
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Service is taking action to create value for someone else.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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When your staff are 'information-rich', their information can make you rich!
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Customers pay a price, but they remember the value.
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The only way to go further than you've been is to take an extra step.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Enjoy your work so that others may enjoy the results.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Good customers want good quality service. Great customers want it even more.
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What you want to be defines what you become.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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