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If you were a customer, would you come back to buy your products or services?
Ron Kaufman
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More quotes by Ron Kaufman
Preparation is good, but customers need results.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Your approval gives others the confidence to serve, to learn, to try.
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A great leader makes what is visible in their mind, visible to all.
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Preparation clears a pathway for success.
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No one ever delighted a customer by being 'good enough'.
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Silent customers can be deadly. Encourage them to complain.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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A scattered effort is a poor effort.
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What you want to be defines what you become.
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The right measure is not how many customers you've got, but how closely you hold them.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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When your staff are 'information-rich', their information can make you rich!
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Always do what you can do instead of worrying about what you can't.
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Greatness is not how you feel, it's how you make others feel.
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Unlimited efforts can produce unlimited results.
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Make your upper limit, no limit.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Enjoy your work so that others may enjoy the results.
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Plans turn promises into results and dreams into realities.
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