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If you were a customer, would you come back to buy your products or services?
Ron Kaufman
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Unlimited efforts can produce unlimited results.
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The shelter of excuses has a leaky roof.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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If you want to be the best, find the best in others.
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Reaching out takes nothing more than a smile.
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Q: When you are already in the lead, how do you to stay ahead?
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Quality is more than a promise, it's genuine performance.
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Crossing barriers can be as simple as a smile.
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Every service problem is as an opportunity to show you care.
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Life is not a solitary activity. Live well by living for others.
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The right measure is not how many customers you've got, but how closely you hold them.
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If you only give back what you get from other people, you're not giving as much as you can.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Don't let doing enough be good enough.
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Always do what you can do instead of worrying about what you can't.
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Make your service systems so strong that everyone looks like a genius.
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Industry jargon may not be a language your customer understands.
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Service skills are the foundation for your success.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Focus not on who you are, but on what you can do for others.
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