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Silent customers can be deadly. Encourage them to complain.
Ron Kaufman
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Ron Kaufman
Complaining
Customers
Silent
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Deadly
Complain
Encourage
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Every service problem is as an opportunity to show you care.
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Be confident enough to encourage confidence in others.
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The true measure of what you put in, is what's received on the other end.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Focus not on who you are, but on what you can do for others.
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The most valuable person is the one who cherishes the value in others.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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