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Silent customers can be deadly. Encourage them to complain.

Ron Kaufman

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Ron Kaufman
Deadly
Complain
Encourage
Complaining
Customers
Silent
Culture

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Q: When you are already in the lead, how do you to stay ahead?
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Customers pay a price, but they remember the value.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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When your staff are 'information-rich', their information can make you rich!
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Are you moving forward, or just moving?
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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