Quote

Silent customers can be deadly. Encourage them to complain.

Ron Kaufman

Change background

T
T
T

Change font

TAGS & TOPICS

Ron Kaufman
Silent
Culture
Deadly
Complain
Encourage
Complaining
Customers

More quotes by Ron Kaufman

Image
Life is not a solitary activity. Live well by living for others.
Ron Kaufman
Image
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
Ron Kaufman
Image
You are as important as you make others feel.
Ron Kaufman
Image
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Ron Kaufman
Image
Enjoy your work so that others may enjoy the results.
Ron Kaufman
Image
Never rest on past success. Create something better.
Ron Kaufman
Image
If customers say you're just 'all right', you've not done enough, you've failed to delight.
Ron Kaufman
Image
Your approval gives others the confidence to serve, to learn, to try.
Ron Kaufman
Image
What you want to be defines what you become.
Ron Kaufman
Image
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman
Image
You can't find what doesn't exist, but you can create it.
Ron Kaufman
Image
Quality is more than a promise, it's genuine performance.
Ron Kaufman
Image
Unlimited efforts can produce unlimited results.
Ron Kaufman
Image
The bottom line is a by-product of taking care of your main product - your customers.
Ron Kaufman
Image
If you want to be the best, find the best in others.
Ron Kaufman
Image
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Ron Kaufman
Image
Industry jargon may not be a language your customer understands.
Ron Kaufman
Image
Without commitment, no price will be low enough. With commitment, no price will be too high.
Ron Kaufman
Image
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
Ron Kaufman
Image
Don't just talk about it, do it.
Ron Kaufman