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Silent customers can be deadly. Encourage them to complain.

Ron Kaufman

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Ron Kaufman
Complaining
Customers
Silent
Culture
Deadly
Complain
Encourage

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Service skills are the foundation for your success.
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What you want to be defines what you become.
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Life is not a solitary activity. Live well by living for others.
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A scattered effort is a poor effort.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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The shelter of excuses has a leaky roof.
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