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Silent customers can be deadly. Encourage them to complain.
Ron Kaufman
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Ron Kaufman
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Customers pay a price, but they remember the value.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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The starting point is always now. The end is up to you.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Good customers want good quality service. Great customers want it even more.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Quality is a choice. Choose to make it better.
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Enjoy your work so that others may enjoy the results.
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No one ever delighted a customer by being 'good enough'.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Plans turn promises into results and dreams into realities.
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The right measure is not how many customers you've got, but how closely you hold them.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Even a tiny step is one step closer to where you are going.
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Giving great service requires the right people and the right service tools.
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Meeting expectations is good. Exceeding expectations is better.
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