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Making an honest mistake is acceptable. Failing to fix it is not.
Ron Kaufman
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Ron Kaufman
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Life is not a solitary activity. Live well by living for others.
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The shelter of excuses has a leaky roof.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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If your customers are demanding, be thankful.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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If you wait until you have to change, you may have waited too long.
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The right measure is not how many customers you've got, but how closely you hold them.
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Service is taking action to create value for someone else.
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Your promise means more than the words you use to give it.
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Service skills are the foundation for your success.
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Testimonials describe what has been, and are a promise of what is to come.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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You can't find what doesn't exist, but you can create it.
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First be effective and then be efficient.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Even a tiny step is one step closer to where you are going.
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Enjoy your work so that others may enjoy the results.
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