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Making an honest mistake is acceptable. Failing to fix it is not.

Ron Kaufman

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Ron Kaufman
Failing
Honest
Mistake
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When you see the need, take the action.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Unlimited efforts can produce unlimited results.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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If you turn your back on a customer, you turn your back on success.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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If your customers are demanding, be thankful.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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No one ever delighted a customer by being 'good enough'.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Every service problem is as an opportunity to show you care.
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If you want to be the best, find the best in others.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Meeting expectations is good. Exceeding expectations is better.
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