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Making an honest mistake is acceptable. Failing to fix it is not.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
First be effective and then be efficient.
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Testimonials describe what has been, and are a promise of what is to come.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Service skills are the foundation for your success.
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If you wait until you have to change, you may have waited too long.
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If your customers are demanding, be thankful.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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If you were a customer, would you come back to buy your products or services?
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You are as important as you make others feel.
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Don't let doing enough be good enough.
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A great leader makes what is visible in their mind, visible to all.
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The shelter of excuses has a leaky roof.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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The only way to go further than you've been is to take an extra step.
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Enjoy your work so that others may enjoy the results.
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Life is not a solitary activity. Live well by living for others.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Every service problem is as an opportunity to show you care.
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