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Making an honest mistake is acceptable. Failing to fix it is not.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
The first step to delighting your customers is being there when they need you.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Convince people and you win their minds. Inspire people and you win their hearts.
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How much good can you do today? How much love can you give? How much care and kind attention?
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When your staff are 'information-rich', their information can make you rich!
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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First be effective and then be efficient.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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A great leader makes what is visible in their mind, visible to all.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Your profits reflect the success of your customers.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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The bottom line is a by-product of taking care of your main product - your customers.
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The shelter of excuses has a leaky roof.
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When you see the need, take the action.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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