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Making an honest mistake is acceptable. Failing to fix it is not.

Ron Kaufman

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Ron Kaufman
Acceptable
Failing
Honest
Mistake
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Every service problem is as an opportunity to show you care.
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Q: When you are already in the lead, how do you to stay ahead?
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Your approval gives others the confidence to serve, to learn, to try.
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Testimonials describe what has been, and are a promise of what is to come.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Convince people and you win their minds. Inspire people and you win their hearts.
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Unlimited efforts can produce unlimited results.
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Giving great service requires the right people and the right service tools.
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Silent customers can be deadly. Encourage them to complain.
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Preparation is good, but customers need results.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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What you want to be defines what you become.
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Tend your own garden: savor the blossoms, trim the weeds.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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The most valuable person is the one who cherishes the value in others.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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If you turn your back on a customer, you turn your back on success.
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Customers pay a price, but they remember the value.
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