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Making an honest mistake is acceptable. Failing to fix it is not.
Ron Kaufman
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Ron Kaufman
Mistake
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More quotes by Ron Kaufman
The starting point is always now. The end is up to you.
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When your staff are 'information-rich', their information can make you rich!
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The only way to go further than you've been is to take an extra step.
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Q: When you are already in the lead, how do you to stay ahead?
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Don't let doing enough be good enough.
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Good customers want good quality service. Great customers want it even more.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Meeting expectations is good. Exceeding expectations is better.
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If you turn your back on a customer, you turn your back on success.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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How much good can you do today? How much love can you give? How much care and kind attention?
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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