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Quality is more than a promise, it's genuine performance.

Ron Kaufman

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Ron Kaufman
Performance
Genuine
Performances
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Quality
Culture

More quotes by Ron Kaufman

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When your staff are 'information-rich', their information can make you rich!
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Make your upper limit, no limit.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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The first step to delighting your customers is being there when they need you.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Enjoy your work so that others may enjoy the results.
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The bottom line is a by-product of taking care of your main product - your customers.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The right measure is not how many customers you've got, but how closely you hold them.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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A scattered effort is a poor effort.
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Service is taking action to create value for someone else.
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You are as important as you make others feel.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Even a tiny step is one step closer to where you are going.
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Greatness is not how you feel, it's how you make others feel.
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Always aim for 100 percent and you'll always know where to improve.
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Don't let doing enough be good enough.
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